Talos is committed to providing customers with a complete system solution. According to customers' specific production conditions and market conditions, we can provide customers with the following technical consulting services:

Talos provides customers with a full life cycle after-sales service for their products and devices. Within the warranty period, we will provide free technical support and equipment and product update service. In addition to the warranty period, within the product life cycle, we will provide paid technical support and equipment, product update services.

Talos already put remote monitoring service as part of its system products and services. With the consent of customers, Talos can monitor the running condition of the client system devices in real time, and provide online operation guidance and trouble shooting. Such service has low bandwidth requirements, fast response, dynamic tracking and other related advantages, so that our technical personnel can truly become the steward of customer equipment.

In addition, for problems occurring in the system equipment, we also set up a hierarchical response mechanism, which defines the level I to level IV response from the risk level and cost impact level of the problem. The degree of service involvement is also gradually upgraded from online service to sending technical personnel to on-site service, and the response time has different corresponding levels accordingly.

Talos has a performance warrantee period for all the chemical products it sells. During this period, if the product performance drops due to reasons other than the client side, we will replace the product free of charge. In case of product performance degradation due to customer production, problem analysis and product optimization research and development will be carried out with reasonable service charge.

Talos is from the customer, for the customer.